<b>DELIVERY AND RETURNS</b>
INGE M. MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL FULL PAYMENT HAS BEEN OBTAINED.
It is possible to cancel your order if it has not been sent.
Once your order has ben sent, you will need to return the products in order to receive a refund. Shipping will not be refunded.
If you need to change your order once it has been submitted, this includes removing an item or changing the delivery address of payment or method please contact me.
ALL PACKAGES ARE SENT WITH UPS FROM MY STUDIO IN DENMARK. YOUR ORDER WILL BE SENT WITHIN TWO WORKING WEEKS AFTER IT HAS BEEN PLACED UNLESS NOTIFIED.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address.
Please note that it is not possible to make a delivery to a PO Box.
I ship all over the world and the shipping charge depends on your delivery address. Find your delivery zone below and see the shipping charges.
Shipping charges: DKK 75 / EUR 10 / USD 13 / GBP 9
EUROPE - MEMBER OF EU
Shipping charges: DKK 110 / EUR 15 / GBP 13
EUROPE - OTHER COUNTRIES
Shipping charges: EUR 15
REST OF THE WORLD
Shipping charges: EUR 36 / USD 50
I want all my customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact me.
If you send me a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT, SIMPLY RETURN THE UNUSED PRODUCT IN ITS ORIGINAL UNBROKEN PACKAGING WITHIN 14 DAYS OF RECEIPT FOR A REFUND.
When I receive the product, I will refund the value of the purchased product, but not the original shipping cost.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged, neither can the product, Otherwise it will not be possible to obtain a refund.
You must pay for the shipping to return the goods and this must also be arranged by yourself.
The goods are your responsibility until they reach my studio. Please ensure you pack the return safely to prevent any damage to the products or boxes.
HOW TO RETURN A PRODUCT
Please note that when you return a product it is very important to state the order number as well as your name and address. without these details I will not be able to proces your refund.
Furthermore, a detailed description of the problem is necessary if you have a claim. Remember to provide me with a receipt for your freight charges if we have to reimburse them.
MY RETURN ADDRESS IS:
Inge M. Poulsen
Midtbyvej 27, Nr. Bork
It can take up to 14 days tor me to receive your return, depending on the postal service you use. Once we have received the returned product I will inspect them and process the refund within 48 hours.
If you wish to exchange the purchased product for another product, you will have to place a new order online and return the original product for a refund.
Due to regulations and limitations regarding credit card payments, I am not able to charge your credit card a higher amount than your original order and in order to ensure 100% security with the processed credit card payment. We will not modify the ordered amount and therefore a new order has to be placed.
CUSTOM OR IMPORT DUTIES
If your delivery country charges customs or import duties - these will be charges once the package reaches the destination country. you will have to pay these charges. Unfortunately I have no control over the charges and cannot inform you what they will be. Customs policies vary widely from country to country, so if you have any questions regarding this please contact your local customs office for further information.